Thank you for your recent purchase of SolidWorks. In order to make you the most successful SolidWorks user possible, please read the following regarding SolidWorks technical support.

Phone: Our experienced technicians are here to answer your questions or, when necessary, research an answer for you. Call Graphics Systems Corporation at (800) 454-2233 and dial “2” at the opening message. This will route your call to the technical support department, where the first available technical support representative will answer the call. Always call Graphics Systems when you have a question regarding SolidWorks.

Internet & E-mail: Graphics Systems Corporation support personnel will sometimes request files in order to further investigate an issue. We ask that you e-mail files directly to your support contact. Please call before sending files so we know to look for them.

Fax: Graphics Systems Corporation support personnel will sometimes request a FAX to help illustrate an issue. The Graphics Systems Corporation FAX number is (262) 790-1060. Please indicate on the FAX which technical support representative you are working with.

Important Information You Should Know: In order to get a good handle on a particular issue, technical support personnel will typically ask questions about your system. You should know what kind of processor you have, how much RAM you have, the size of your swap file, what kind of graphics card you have, and the operating system you are using (including service pack level). You should also know the date code of SolidWorks you are running (found under “Help… About SolidWorks”) and any add-ins (PhotoWorks, COSMOSWorks, Working Model, etc.) you have loaded.

Know Your Plan: There are several technical support plans available. Know which plan your company has purchased. A document outlining your plan will be given to you when you receive your seats of SolidWorks. Check with the representative who purchased the software to find this document if you don’t have it.

You Are Important! Graphics Systems Corporation is dedicated to giving our customers the best support possible. If you have any questions regarding these procedures or any comments about the support you have received, please don’t hesitate to contact Jeff Setzer, Technical Services Manager, at (262) 790-1080 ext. 1104. We look forward to working with you!