Our Dedicated Support

Graphics Systems is the original provider of 100% Dedicated SolidWorks Support. Our support team's only objective is to be prepared to answer our customers' questions as thoroughly and timely as possible.

Technical support is critical for a successful implementation and Graphics Systems has invested heavily in resources to ensure lasting and successful partnerships with our customers. Much of our success is attributed to our certified technical staff, which is ranked among the highest in the country by SolidWorks Corporation.

Subscription Service Elite 190 Club

Our experienced technicians are here to answer your questions or, when necessary, research an answer for you. Call Graphics Systems Corporation at (800) 454-2233 and dial "2" at the opening message. This will route your call to the technical support department, where the first available technical support representative will answer the call. Always call Graphics Systems when you have a question regarding SolidWorks.

Dedicated Support Options:

Submit Support Case Online

Graphics Systems makes it easy to file your support cases either live by phone or with our easy-to-use online case submission tool below. By using our online case submission tool you can log your case anytime.

NOTE: Your company must be enrolled in our software subscription service to receive technical support.

 

Important Information You Should Know

In order to get a good handle on a particular issue, technical support personnel will typically ask questions about your system. You should know what kind of processor you have, how much RAM you have, the size of your swap file, what kind of graphics card you have, and the operating system you are using (including service pack level). You should also know the date code of SolidWorks you are running (found under "Help… About SolidWorks") and any add-ins (PhotoWorks, SolidWorks Simulation, Working Model, etc.) you have loaded.

Know Your Plan

There are several technical support plans available. Know which plan your company has purchased. A document outlining your plan will be given to you when you receive your seats of SolidWorks. Check with the representative who purchased the software to find this document if you don't have it.

You Are Important! Graphics Systems Corporation is dedicated to giving our customers the best support possible. If you have any questions regarding these procedures or any comments about the support you have received, please don't hesitate to call us at (800) 454-2233. We look forward to working with you!